It's important to know that this report requires you to specify which numbers you consider to be emergency numbers. This can be done under Admin (System) > System Settings > Basic Settings > Emergency Numbers. For more information on Emergency numbers, see Emergency Notifications
This displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the database.
This shows the first agent who dialed on an outbound call. This is the agent who initiated the call.
This shows the phone number of the external party associated with the given phone call.
Note: This will represent the emergency number dialed.
This shows the date and time that the given call started.
This shows the time that the given call ended.
This shows the entire amount of time between when the call started and ended. This is how long the call lasted.
Updated about 4 years ago