Reason Code Report

This is a legacy report, which means it is a report for those who still have older versions of the software. To view the help article for the newer versions, visit Agent Reason Code Trace .

This report lists the Reason Code(s) and the Feature Type that they were used with.


Realtime and Agent Dashboards Seat Required

This report will only work for agents that are licensed with an agent Realtime seat and an Agent Dashboards seat.



Field Descriptions

Feature Type

Displays the used feature (DND, Extension Logout, Group Logout)

Reason Code

Shows the Reason Code that was used

Start Time

Shows when the feature started

End Time

Shows when the feature ended


Duration of the feature