Station and Agent Talking Summary
This report lists each of the selected agents on their own row, with columns that represent the agents' total call count for each call direction, as well as the combined agent talking event duration across all call directions.
The Agent Talking Summary report is an Agent Summary report. This means that each agent selected will be displayed on their own individual line next to their specific statistics for the given report.
This report lists each of the selected agents on their own row, with columns that represent the agents' total call count for each call direction, as well as the combined agent talking event duration across all call directions.
Updated almost 5 years ago