The Calls by Call Direction report is a Detailed report. This means that every line of the report represents one phone call.

This report provides the ability to see the individual call details for each call that took place for the specified agents/groups during the selected timeframe. This will also be based on the selected call direction (inbound, outbound, internal, and intersite*).

In addition to being a Detailed report, it is sub-grouped by call direction. This means that the report will be broken down into an individual mini-report for each of the selected call directions. You will then easily be able to see which calls are associated to which call direction.

Furthermore, as a Detailed report, each line on the report will represent one individual call and will provide details for each call. Each line provides a Call ID. The Call ID is a number that is associated with the call in the Chronicall database. It is a useful number because once the report is run, you can copy the Call ID for any call found on the report, take it to Cradle to Grave for the same timeframe, paste it in the Quick Search tool (look for the magnifying glass icon in the top left-hand corner of Cradle to Grave), and it will take you directly to the call. This will then allow you to see the detailed events of the call.

*Intersite refers to Legacy versions of Chronicall (prior to version 3.6).