Queued Summary by Group
The Queued Summary by Group report provides summarized group queue statistics for the selected group. The report will display group statistics for number of queued calls, total, average, and maximum queue duration.
The Queued Summary by Group report is a Summary report. This means that each group selected will be displayed on its own individual line next to its specific statistics for the given report.
Screenshot
Column Descriptions
Group
Displays the names of the selected phone system groups in alphabetical order
Queued Calls
Shows the total number of calls in queue associated with the given group
Total Queue Duration
Shows the total duration of all queue events associated with the given group
Avg Queue Duration Per Call
Shows the average duration of all queue events associated with the given group
Max Queue Duration
Shows the maximum duration of all queue events associated with the given group
Updated over 5 years ago