Station and Agent Performance Summary

The Agent Performance Summary report is, as stated in the name, a Summary report. This means that each agent selected will be displayed on their own individual line next to their specific statistics for the given report.

This report provides the ability to see agent summary performance based upon a specific group by using both Agent and Group filters for displaying an agent's performance within the group(s). Additionally, this report focuses on inbound calls.

It's important to know that if you have the Realtime module, the "Total Duration" column will allow you to see the agent duration regarding Do Not Disturb, Group/Extension login, etc. Each selected feature will be represented in its own column. If the Realtime module is not present, this column will be left blank.