Format

Downloadable setup file

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Database

OrientDB

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Web Server

Apache Tomcat

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User Interface

Web Interface and Chronicall Desktop Application

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Server Requirements

• Windows 7 or higher, Windows 2003 and higher, Linux
• 32-bit or 64bit
• 250 GB Hard Drive (minimum)
• 4 GB RAM (minimum; see below for recommended RAM based off call volume)
• Quad Core CPU

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RAM Requirements

• Increase Memory by 2 GB for every 10,000 Calls a Day

Example: 10,000 Calls a Day = 6GB of RAM

• 20,000 Calls a Day = 8GB of RAM
• 30,000 Calls a Day = 10GB of RAM
• 50,000 Calls a Day = 14GB of RAM

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Cisco Call Manager

Release 7, 8, 9, 10, 11 and 6k

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Cisco Call Manager Connection

JTAPI, AXL and CDR

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Unity Monitoring

Monitor Output

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Virtual Machine

VM Ware

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User PC Requirements

• Windows 7 or higher; Linux
• 32-bit or 64bit
• Internet Explorer
• Java 7 or above
• Javascript enabled

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Increasing Server Requirements

You may need to increase the hard drive and CPU depending on the number of Realtime agent licenses you have and if you are recording calls.

Realtime RAM Requirements

The chart below shows the amount of RAM required per Realtime Agent Seat.

Recording Storage

The following chart details the number of days until the disk drive is filled up from recording. Use this information to determine your company’s needs.

*Assume 8 hours per agent, per day