Avaya IP Office - Server Requirements
Format
- Downloadable setup file
Database
- PostgreSQL
Web Server
- Apache Tomcat
User Interface
- Web Interface and Chronicall Desktop Application
Avaya IP Office
- Release 4.0 - 9.1
IP Office Connection
- Release 4.0 - 9.1 - System Monitor
- Release 10.0 and above - Devlink3.
- Note: Devlink3 requires Avaya CTI Link License
Avaya Licenses Required
- IP Office 10.0 + - CTI Link License
Virtual Machine
- VM Ware
User PC Requirements
- Windows 7 or higher; 32/64-bit Linux
- Internet Explorer
- Java 7 or above
- Javascript enabled
Recording Storage
The following chart details the number of days until the disk drive is filled up
from recording. Use this information to determine your company’s needs.
Memory | 1 Agent | 5 Agents | 10 Agents | 25 Agents | 50 Agents |
---|---|---|---|---|---|
32 GB | 700 | 140 | 70 | 28 | 14 |
250 GB | 5,461 | 1,092 | 546 | 218 | 109 |
500 GB | 10,922 | 2,185 | 1,092 | 437 | 218 |
1000 GB | 21,845 | 4,370 | 2,185 | 875 | 437 |
Assume 8 hours per agent, per day
Chronicall Server Requirements
Installation Location
Chronicall cannot be installed on the same PC/Server as IP Office Server Edition or the Application Server.
- Windows 7 or higher; Windows Server 2008 or higher; 32/64-bit Linux
- 250 GB or more of available disk space
- Quad Core CPU (minimum)
Note: The chart below shows the amount of RAM required per Realtime Agent Seat.
1-10 | 10-25 | 26-50 | 51-250 | 250+ Agents | |
---|---|---|---|---|---|
RAM | 4GB | 4GB | 6GB | 8GB | 8GB & 2nd server for Realtime Node Software |
VRTX CPU & Server Requirements
SIP Trunk Utilization
If you are utilizing a SIP trunk, it is recommended (but not required) that a Port Mirror be utilized.
Note: It is recommended that no more than two devices are attached to the Chronicall Server. If more than two VRTX devices are needed, be sure that they are attached to separate, stand-alone servers. Three VRTX devices are supported per server. If encrypting recordings, additional memory may be needed. Refer to the chart below for memory requirements for the amount of VRTX devices and Recording Ports (RP)
CPU & RAM |
---|
1 VRTX - 10 RP: * Standard Chronicall Server Specs |
1 VRTX 11-23 RP: * Single Chronicall PC w/2 GB RAM |
2 VRTX up to 25 RP: Single Chronicall PC w/2 GB RAM Octa Core Processor/1 PC for Chronicall * 1 PC for Recording |
2 VRTX up to 46 RP: 1 PC for Chronicall 1 PC w/ 6 GB RAM & Quad Core CPU |
3 VTRX up to 69 CPU: PC w/ minimum Chronicall specs PC w/8 GB Ram and Octa Core CPU |
Updated over 5 years ago