Reason Code Report
Lists the Reason Code(s) and the Feature Type that they were used with
Realtime and Agent Dashboards Seat Required
This report will only work for agents that are licensed with an agent Realtime seat and an Agent Dashboards seat.
Screenshot
Field Descriptions
Feature Type
Displays the used feature (DND, Extension Logout, Group Logout)
Reason Code
Shows the Reason Code that was used
Start Time
Shows when the feature started
End Time
Shows when the feature ended
Duration
Duration of the feature
Updated about 5 years ago