Reason Code Report

Lists the Reason Code(s) and the Feature Type that they were used with

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Realtime and Agent Dashboards Seat Required

This report will only work for agents that are licensed with an agent Realtime seat and an Agent Dashboards seat.

Screenshot

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Field Descriptions


Feature Type

Displays the used feature (DND, Extension Logout, Group Logout)


Reason Code

Shows the Reason Code that was used


Start Time

Shows when the feature started


End Time

Shows when the feature ended


Duration

Duration of the feature