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Realtime and Agent Dashboards Seat Required

This report will only work for agents that are licensed with an agent Realtime seat and an Agent Dashboards seat.

Screenshot

Field Descriptions

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Feature Type

Displays the used feature (DND, Extension Logout, Group Logout)

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Reason Code

Shows the Reason Code that was used

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Start Time

Shows when the feature started

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End Time

Shows when the feature ended

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Duration

Duration of the feature

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