Station and Agent Call Summary
This report's main focus is to provide information on how many calls the agents were associated with for the selected time frame.
The Agent Call Summary report is one of the most popular standard reports. This report's main focus is to provide information on how many calls the agents were associated with for the selected time frame.
The report will provide call totals for each agent selected, displaying the agent's performance for the selected time frame.
Because many companies want to see how many calls an agent has missed, this report provides a missed calls column.
Updated almost 5 years ago