Station and Agent Summary by Group

The Agent Summary by Group report is separated into sections based on the Hunt groups you select. Once the groups have been selected, each group section lists the selected Hunt group agents, with columns showing the agent's specific statistics. All of this information is filtered by both Agent and Hunt groups. The report is separated by groups. To see each group's information in full detail, click "open," which is located at the end of each group's column.

This means that any calls the agent took while logged out of a certain group will not* appear in that group's section.

*It's important to know that this report has two columns that will require the Realtime license. "Logged In" and "Logged Out" will appear empty if the Realtime license is not in place. The report can still be run without the Realtime license and will provide the desired statistics, again, with the exception of the "Logged In/Out" columns.