The Calls by Account Code report lists each call that involves the selected account code(s). The calls are sub-grouped by the selected account codes, meaning that each account code selected will display each of the calls associated with it. Each account code will also have display columns that show the call direction, internal party, external party, initial agent, total talking duration, start time, and call duration.

Furthermore, the Calls by Account Code report is a a Detailed report. As a Detailed report, each line on the report will represent one individual call and will provide details for each call. Each line provides a Call ID. The Call ID is a number that is associated with the call in the Chronicall database. It is a useful number because once the report is run, you can copy the Call ID for any call found on the report, take it to Cradle to Grave for the same timeframe, paste it in the Quick Search tool (look for the magnifying glass icon in the top left-hand corner of Cradle to Grave), and it will take you directly to the call. This will then allow you to see the detailed events of the call.