Trunk Usage Summary

The Trunk Usage Summary report is a summary report. This means that each selected trunk will appear on its own line next to its own statistics. This report displays summary statistics for the overall trunk usage. Columns displayed on this report feature total call count, inbound/outbound call count, total trunk duration, total inbound/outbound trunk duration, and max trunk saturation.

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Field Descriptions

Trunk

Displays the list of selected trunks, including channels for PRI trunks

Call Count

Shows total calls passing through the trunk (includes both inbound and outbound calls)

Inbound Call Count

Shows the total number of inbound calls passing through the trunk

Outbound Call Count

Shows the total number of outbound calls passing through the trunk

Total Trunk Duration

Shows the total amount of time the trunk or channel was in use

Total Inbound Trunk Duration

Shows the total time the trunk or channel was used for inbound calls

Total Outbound Trunk Duration

Shows total time the trunk or channel was used for outbound calls

Max Trunk Saturation

This shows the maximum percentage of channels in the trunk that were used simultaneously. This also shows a percentage equal to maximum simultaneous calls divided by the number of channels in the trunk.