Conference Calls

This report lists each of the calls that contained a conference event during the selected time frame. Columns included will show call direction, external party, internal party, final agent, start time, and call duration.

This report is a Call Detailed report. This means that each line on the report will represent one individual call and will provide details for each call. Each line provides a Call ID. The Call ID is a number that is associated with the call in the Chronicall database. It is a useful number because once the report is run, you can copy the Call ID for any call found on the report, take it to Cradle to Grave for the same time frame, paste it in the Quick Search tool (look for the magnifying glass icon in the top left-hand corner of Cradle to Grave), and it will take you directly to the call. This will then allow you to see the detailed events of the call.

It is important to know that internal conferences that involved two or more agents will appear on multiple rows in this report, just as they would in Cradle to Grave.

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Column Descriptions

Call

Displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the database.

Call Direction

Inbound - When an external party calls you. The call originates outside of your system and comes into your phone system.
Outbound - When you call an external party. The call originates inside your system but goes outside of your system.
Internal - When you dial another person by their extension in the organization. The call originates in your system but stays in your system (extension to extension).
Intersite - This is very uncommon and is there for Legacy Versions prior to Chronicall release 3.6. Intersite calls occur when a call starts in one of your phone systems and connects to another system on the same network. You will only see intersite calls if you have set up Chronicall to record data from multiple locations.

External Party

Shows the phone number of the external party associated with the given phone call.

For inbound calls, this is the number of the calling party.
For outbound calls, this is the dialed party number.
For internal calls, this field is blank.

Internal Party

Shows the phone number of the internal party associated with this call.

For inbound calls, this shows the dialed party number.
For outbound calls, this shows the calling party number.
For internal calls, this field is blank.

Final Agent

Shows the last agent that was associated with an event in the given call.

Start Time

Shows the date and time that the given call started.

Call Duration

Shows the entire amount of time between when the call started and ended. This is how long the call lasted.

Updated about 5 years ago