Trunk Report Metric Definitions

This article is a comprehensive list of available values and their definitions that you may choose from when creating a custom Trunk report.

Call Count

This value shows the total number of calls that passed through the given trunk, regardless of call direction.

For a list of filter definitions for Call Count, see the Report Filter Criteria report.

This value shows the number of the given trunk's channels that were used during the report time frame.

For a list of filter definitions for Channel Count, see the Report Filter Criteria report.

This value shows the total number of inbound calls that passed through the given trunk.

For a list of filter definitions for Inbound Call Count, see the Report Filter Criteria report.

This value shows the total amount of time that the given trunk or channel was used by inbound calls during the report time frame.

For a list of filter definitions for Inbound Trunk Duration, see the Report Filter Criteria report.

This value shows the maximum number of calls that were using the given trunk simultaneously during the report time frame.

For a list of filter definitions for Max Simultaneous Calls, see the Report Filter Criteria report.

This value shows the maximum percentage of channels in the given trunk that were used simultaneously during the report time frame.

Note: This column shows a percentage equal to Max Simultaneous Calls divided by the number of channels in the trunk.

For a list of filter definitions for Max Trunk Saturation, see the Report Filter Criteria report.

This value shows the total number of outbound calls that passed through the given trunk.

For a list of filter definitions for Outbound Call Count, see the Report Filter Criteria report.

This value shows the total amount of time that the given trunk or channel was used for outbound calls during the report time frame.

For a list of filter definitions for Outbound Trunk Duration, see the Report Filter Criteria report.

This shows the total amount of time that the given trunk or channel was used during the report time frame.

For a list of filter definitions for Trunk Duration, see the Report Filter Criteria report.

Updated about 5 years ago