Agent

This value shows the agent who is credited with the given event. If two agents are part of this event then it is given to the calling agent.

For a list of filter definitions for Agent, see the Report Filter Criteria report.

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CDR Column Value

This value is specific to Cisco users and will show additional CDR metadata pulled from the Cisco phone system.

For a list of filter definitions for CDR Column Value, see the Report Filter Criteria report.

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Call ID

This value shows the unique ID that Chronicall assigned to the given event.

A Call ID is an ID number that corresponds to the calls within the database.

For a list of filter definitions for Call ID, see the Report Filter Criteria report.

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Calling Party

This value shows the phone number or the extension that initiated the given event.

• For outbound, internal, and intersite calls, this shows the extension of the calling agent.
• For inbound calls, this shows the phone number (provided by the service provider) that is associated with whoever called in.

For a list of filter definitions for Calling Party, see the Report Filter Criteria report.

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End Time

This value shows the date and time that the given event ended.

This value can be configured to your desired day/time format.

Examples:

• Oct 7, 2019 3:11:26 pm (This is the default format)
• 5:13:37 pm
• 10/7/2019

For a list of filter definitions for End Time, see the Report Filter Criteria report.

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Event Duration

This value shows the total duration of the given event.

For a list of filter definitions for Event Duration, see the Report Filter Criteria report.

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Event Type

This value shows the type of event the given event (e.g. Talking, Ringing, etc.)

For a list of filter definitions for Event Type, see the Report Filter Criteria report.

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Group

Shows the hunt group that was associated with the given event. If the event was not associated with a hunt group this column will be blank.

For a list of filter definitions for Group, see the Report Filter Criteria report.

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Is Conference

This value shows a check-mark if the event was part of a conference call. Shows blank if the event was not part of a conference call.

For a list of filter definitions for Is Conference, see the Report Filter Criteria report.

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Is Recorded

This value shows a check-mark if the event was part of a recorded call. Shows blank if the event was not part of a recorded call.

For a list of filter definitions for Is Recorded, see the Report Filter Criteria report.

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Receiving Party

This value shows the phone number or the extension that handled the event.

For a list of filter definitions for Receiving Party, see the Report Filter Criteria report.

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Start Time

This value shows the date and time that the event started.

This value can be configured to your desired day/time format.

Examples:

• Oct 7, 2019 3:11:26 pm (This is the default format)
• 5:13:37 pm
• 10/7/2019

For a list of filter definitions for Start Time, see the Report Filter Criteria report.

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Tag

This value shows the tag that was associated with the given event. If there is no tag associated with the event this column will be blank.

Note: Tags must first be configured in IP Office Manager.

For a list of filter definitions for Tag, see the Report Filter Criteria report.