Avaya IP Office - Server Requirements
This provides information for all Chronicall / Avaya Call Reporting server requirements, as of 4.0, for an Avaya IP Office PBX.
Format
Downloadable setup file
Database
BlueDB (Open Source)
Web Server
Apache Tomcat
Agent Interface
Web Interface and Chronicall Desktop Application
Avaya IP Office
Release 10.1 and above
IP Office Connection
Release 10.1 and above - Devlink3
Note: Devlink3 requires Avaya CTI Link License
Avaya Licenses Required
IP Office 10.1 +
Virtual Machine
VM Ware and Hyper-V
Agent PC Requirements
- Windows 8 or higher; 32/64-bit Linux
- Internet Explorer
- Java 7 or above
- Javascript enabled
Server Requirements
Installation Location
Chronicall cannot be installed on the same PC/Server as IP Office Service Edition or the Application Server.
- Windows 2008 and above
- Linux (Ubuntu and CentOS recommended and tested)
- 32/64-bit supported; 64-bit recommended
Reporting
The following chart details the necessary system requirements based upon the number of agents in your phone system. This chart is for those who have Standard Reports only.
| Agents | CPUs | System Memory | Java Heap | Disk | Calls Per Year |
|---|---|---|---|---|---|
| 25 | Single Core* | 512 MB | 128 MB | 543.3 MB/yr | 820,000 |
| 50 | Single Core* | 512 MB | 128 MB | 885 MB/yr | 1,600,000 |
| 100 | Single Core* | 512 MB | 128 MB | 1.7 GB/yr | 3,200,000 |
| 250 | Single Core* | 512 MB | 128 MB | 4.2 GB/yr | 8,200,000 |
| 500 | Dual Core | 1 GB | 256 MB | 8.2 GB/yr | 16,400,000 |
| 1,000 | Dual Core | 1 GB | 512 MB | 16.2 GB/yr | 32,860,000 |
| 3,000 | Dual Core | 2 GB | 1,152 MB | 47 GB/yr | 98,500,000 |
*AWS T2 Nano System Requirements - Single core, 512 MB RAM, CentOS 64-bit
Realtime
The following chart details the amount of Realtime storage available for system memory and Java Heap. This chart is for those who have both Standard Reports and Realtime.
| Agents | CPUs | System Memory | Java Heap |
|---|---|---|---|
| 25 | Dual Core | 512 MB | 128 MB |
| 50 | Dual Core | 512 MB | 128 MB |
| 100 | Dual Core | 512 MB | 128 MB |
| 250 | Dual Core | 512 MB | 128 MB |
| 500 | Dual Core | 1 GB | 256 MB |
| 1,000 | Dual Core | 1 GB | 512 MB |
| 3,000 | Dual Core | 2 GB | 1,152 MB |
Recording Storage
The following chart details the number of days until the disk drive is filled up
from recording. Use this information to determine your company’s needs.
| Memory | 1 Agent | 5 Agents | 10 Agents | 25 Agents | 50 Agents |
|---|---|---|---|---|---|
| 32 GB | 700 | 140 | 70 | 28 | 14 |
| 250 GB | 5,461 | 1,092 | 546 | 218 | 109 |
| 500 GB | 10,922 | 2,185 | 1,092 | 437 | 218 |
| 1000 GB | 21,845 | 4,370 | 2,185 | 875 | 437 |
*Assume 8 hours per agent, per day.
Recording Port Server Requirements
The chart below refers to the required specifications needed depending on the agent’s amount of Recording Ports.
| 10 Recording Ports | 11 - 23 Recording Ports | 25 Recording Ports | 46 Recording Ports | 69 Recording Ports | |
|---|---|---|---|---|---|
| CPU and RAM | Standard Avaya Call Reporting Server Specs | Single Avaya Call Reporting PC 6 GB RAM | Single Avaya Call Reporting PC 6 GB RAM 8-Core Processor or 1 PC for Chronicall & 1 PC for Recording | 1 PC for Avaya Call Reporting 1 PC with 6 GB RAM 8-Core Processor | PC with min specs & PC with 8 GB RAM 8-Core Processor |
Realtime Agent Seat RAM
The chart below shows the amount of RAM required per Realtime Agent Seat.
| 1-10 | 10-25 | 26-50 | 51-250 | 250+ Agents | |
|---|---|---|---|---|---|
| RAM | 4GB | 4GB | 6GB | 8GB | 8GB & 2nd server for Realtime Node Software |
VRTX CPU & Server Requirements
SIP Trunk Utilization
If you are utilizing a SIP trunk, it is recommended (but not required) that a Port Mirror be utilized.
Note: It is recommended that no more than two devices are attached to the Chronicall Server, and a physical server is recommended. If more than two VRTX devices are needed, be sure that they are attached to separate, stand-alone servers. Three VRTX devices are supported per server. If encrypting recordings, additional memory may be needed. Refer to the chart below for memory requirements for the amount of VRTX devices and Recording Ports (RP)
| CPU & RAM |
|---|
| 1 VRTX - 10 RP: * Standard Chronicall Server Specs |
| 1 VRTX 11-23 RP: * Standard Chronicall Server Specs |
| 2 VRTX up to 25 RP: Single Chronicall PC w/2 GB RAM Octa Core Processor/1 PC for Chronicall * 1 PC for Recording |
| 2 VRTX up to 46 RP: 1 PC for Chronicall 1 PC w/ 6 GB RAM & Quad Core CPU |
| 3 VTRX up to 69 CPU: PC w/ minimum Chronicall specs PC w/8 GB Ram and Octa Core CPU |
Updated about 4 years ago