Station and Agent Event Summary
The Agent Event Summary report is an agent Summary report. This means that each user selected will be displayed on their own individual line next to their specific statistics for the given report.
The Agent Event Summary displays the total count and total duration summaries for each of the common phone events represented on the report.
Screenshot
Column Descriptions
Agent
This column displays the names of the selected stations/agents in alphabetical order.
Call Count
This column shows the total number of calls (inbound, outbound, and internal) associated with the given station/agent.
Dialing Duration
This column shows the combined total duration of all dialing events associated with the given station/agent.
Avg Dialing Duration
This column shows the average duration of all dialing events associated with the given station/agent.
Ringing Duration
This column shows the combined total duration of all ringing events associated with the given station/agent.
Avg Ringing Duration
This column shows the average duration of all ringing events associated with the given station/agent.
Talking Duration
This column shows the combined total duration of all talking events associated with the given station/agent.
Avg Talking Duration
This column shows the average duration of all talking events associated with the given station/agent.
Hold Duration
This column shows the combined total duration of all hold events associated with the given station/agent.
Avg Hold Duration
This column shows the average duration of all hold events associated with the given station/agent.
Park Duration
This column shows the combined total duration of all park events associated with the given station/agent.
Avg Park Duration
This column shows the average duration of all park events associated with the given station/agent.
Updated over 3 years ago