Avaya IP Office - Server Requirements

Format

• Downloadable setup file

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Database

• PostgreSQL

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Web Server

• Apache Tomcat

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User Interface

• Web Interface and Chronicall Desktop Application

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Avaya IP Office

• Release 4.0 - 9.1

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IP Office Connection

• Release 4.0 - 9.1 - System Monitor
• Release 10.0 and above - Devlink3.
• Note: Devlink3 requires Avaya CTI Link License

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Avaya Licenses Required

• IP Office 10.0 + - CTI Link License

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Virtual Machine

• VM Ware

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User PC Requirements

• Windows 8 or higher; 32/64-bit Linux
• Internet Explorer
• Java 7 or above
• Javascript enabled

Recording Storage

The following chart details the number of days until the disk drive is filled up
from recording. Use this information to determine your company’s needs.

Assume 8 hours per agent, per day

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Chronicall Server Requirements

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Installation Location

Chronicall cannot be installed on the same PC/Server as IP Office Server Edition or the Application Server.

• Windows 7 or higher; Windows Server 2008 or higher; 32/64-bit Linux
• 250 GB or more of available disk space
• Quad Core CPU (minimum)

Note: The chart below shows the amount of RAM required per Realtime Agent Seat.

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VRTX CPU & Server Requirements

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SIP Trunk Utilization

If you are utilizing a SIP trunk, it is recommended (but not required) that a Port Mirror be utilized.

Note: It is recommended that no more than two devices are attached to the Chronicall Server. If more than two VRTX devices are needed, be sure that they are attached to separate, stand-alone servers. Three VRTX devices are supported per server. If encrypting recordings, additional memory may be needed. Refer to the chart below for memory requirements for the amount of VRTX devices and Recording Ports (RP)

Minimum versus Recommended Server Specs