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Mitel MiVoice Connect Server Requirements

This provides information for all Mitel MiVoice Connect server requirements.

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Format

Downloadable setup file

Database

PostgreSQL & OrientDB

Web Server

Apache Tomcat

User Interface

Web Interface and Chronicall Desktop Application

Server Requirements

  • Windows 2008 or higher
    • We connect through the COM object provided by Shoretel/Mitel. This is a Windows-only technology.
  • 32-bit or 64-bit
  • 250 GB Hard Drive (minimum)
  • 8 GB RAM
  • Quad Core CPU (minimum)

Note: The chart below shows the amount of RAM required per Realtime Agent Seat.

Mitel MiVoice and ShoreTel Legacy

  • ShoreTel Release 10.3 or Higher
  • ShoreTel Connect on premises
  • MiVoice Connect

Changes to ShoreWare Director

None Required

MiVoice Connect & ECC Integration

RTA and RTE user profile if Realtime is required. Route point set up required for historical data.

Note: Xima Realtime license required for Realtime reporting

Virtual Machine

VM Ware

User PC Requirements

  • Windows 7 or higher
  • 32-bit or 64-bit
  • Internet Explorer
  • Java 7 or above
  • Javascript enabled

Increasing Server Requirements

You may need to increase the hard drive and CPU depending on the number of Realtime agent licenses you have and if you are recording calls.

Realtime RAM Requirements

The chart below shows the amount of RAM required per Realtime Agent Seat.

Recording Storage

The following chart details the number of days until the disk drive is filled up from recording. Use this information to determine your company’s needs.

*Assume 8 hours per agent, per day

VRTX CPU & Server Requirements

📘

SIP Trunk Utilization

If you are utilizing a SIP trunk, it is recommended (but not required) that a Port Mirror be utilized.

Note: It is recommended that no more than two devices are attached to the Chronicall Server. If more than two VRTX devices are needed, be sure that they are attached to separate, stand-alone servers. Three VRTX devices are supported _per server. If encrypting recordings, additional memory may be needed. Refer to the chart below for memory requirements for the amount of VRTX devices and Recording Ports (RP)_

Updated 11 months ago