For AI agents: visit https://guide.ximasoftware.com/v3.12/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI.

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Guides Changelog

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Guides

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Refresh Users and Groups

Getting Started

Chronicall Guide Home
Product Overview
Training

Reports

Reports Overview
List of Standard Reports
Cradle to Grave
Run Report
Schedule Report
How to Import / Export Reports
- How to Export a Report
- How to Import a Report
Manage Call Cost Profiles
Abandoned Calls vs. Missed Calls
Avaya Communication Manager Reports

Custom Reports

Report Styles
Create Report
Editing Reports
Creating Custom Formulas
Advanced Criteria Editor
The Event Sequence Editor
Creating a Parameter
Creating a Post-Call Survey
Creating a Custom Report Skin

Custom Report Values

Report Filter Criteria
Agent Report Metric Definitions
Account Code Report Metric Definitions
Call Direction Report Metric Definitions
Call Report Metric Definitions
Caller ID Report Metric Definitions
Event Report Metric Definitions
External Number Report Metric Definitions
Feature Report Metric Definitions
Group Report Metric Definitions
Local Number Report Metric Definitions
"None" Report Metric Definitions
Reason Code Report Metric Definitions
Role Report Metric Definitions
Scorecard Campaign Report Metric Definitions
System Report Metric Definitions
Tag Report Metric Definitions
Time Report Metric Definitions
Trunk Report Metric Definitions

Recording

Recording Library Overview
Listen to Recordings
Additional Recording Functions
View Active Recordings
Manage Pause Permissions
Manage Recording Rules
Creating a Scorecard Campaign
Scoring a Call with Scorecards
Configuring Recording Library
Configuring Storage Pools
VRTX Configuration
VRTX Live Listen
Configuration of SFTP for Windows
Adding Users to the Cisco UCM Recording Configuration

Realtime Displays

Realtime Overview
Agent Timeline
Group Timeline
Building a Wallboard
Using Pre-built Wallboards
Realtime Alerts and Triggers
How to Offload Realtime Accumulators from Chronicall onto the Realtime Node?

Realtime Metrics

Java Chronicall Realtime Metric Definitions
Realtime Wallboard Widgets - Java

Dashboards

Dashboard Values
Account Codes
- Adding Notes to Calls
Reason Codes
Desktop Presence Tool
Manage Recording Rules
Agent Dashboards Overview

Multimedia

Multimedia Overview
Create a Multimedia Skill
Queue Call Backs Ports - How They Work
Multimedia Realtime Definitions
Best Practices for Service Restarts for Multimedia Users
Licensed Skills-Based Agents
Web Chat Overview
Multimedia Installation Guide
How to Set Up a Queue Callback
Busy on Held for Agents
How to Configure After Call Work and Missed Call Work
Creating a Language Pack
Multimedia Routing Algorithms

User Management

User Accounts
User Roles
User Licenses
Licensed Realtime Agents
Licensed Dashboard Agents
Licensed Skills-Based Agents
Refresh Users and Groups
How to License Agents

Administration

System Settings (Avaya IP Office)
Alerts and Triggers
Manage Backups
Creating and Resetting Desktop Password
Refresh Users and Groups
Manage Call Cost Profiles
Changing Standard Report/Realtime Language
Restricted View
How to Add Recently Purchased Chronicall Licenses
Restore a Backup
Perform an Unscheduled Backup

VRTX

VRTX Overview
VRTX Configuration
Manage Recording Rules

Installation

Avaya IP Office - Server Installation
Avaya IP Office - Server Requirements
Avaya CM Server Requirements
Avaya CM - Server Installation
Cisco - Server Installation
Cisco Server Requirements
Mitel MiVoice Connect (ShoreTel) - Server Installation
Mitel MiVoice Connect Server Requirements
Multimedia Installation Guide - Avaya IPO
Updating Chronicall
Stopping and Starting Chronicall Services
Mitel MiVoice (ShoreTel Connect) ECC Integration
Single SIP Extension
IP Office SIP Recording
Routing by Short Code and Tag Identifiers
Linux Fresh Installation Guide
Setting Up Auto Answer for Agents on IP Office
Shoretel ECC Integration - Realtime Setup
Configure Cisco Unified Application User
Cisco UCM Central Recording Configuration - Manual Setup (Advanced)
MiVoice or MiCloud Connect Compatibility

Chronicall Desktop

Chronicall Desktop - Overview
Chronicall Desktop Applications for Windows - Installation / Configuration
Chronicall Desktop for Mac - Installation / Configuration
Emergency Notifications
Agent Chat and File Transfer Tool
Function of Chronicall Browserless
Functions of the Chronicall Desktop

Security

User Permissions
How to Encrypt Recordings
Xima Software GDPR Compliance
Privacy Configuration (GDPR)

TROUBLESHOOTING

TAPI Issue When Running Chronicall On Mitel MiVoice Connect
Data Grid: Not Connected Error, or Data Grid Refuses to Start
Troubleshooting Shoretel TSAPI Recording
Cisco UCM Troubleshooting Recordings
Postgres Database Service Won't Start
How to Test Cisco CDR Connection
Cisco UCM Not Logging: How to Trouble Shoot
Missing Recordings - Cisco
Shoretel PRI Trunk Configuration
Cisco Unified Communication Manager BIB Recording Troubleshooting Guide | Recordings Not Showing Up
Error Running Report
Chronicall Stopped Logging From UCCX
Cisco Codec Guidelines

Refresh Users and Groups

This provides information on how to refresh agents and groups once Chronicall has been installed.