The Emergency Calls report provides the ability for you to report on any number that you consider to be an emergency number. This report focuses on outbound calls by the dialing agent and will provide columns focusing on calling agent, external party, start time, end time, and call duration.

The Emergency Calls report is a Detailed report. This means that each line on the report will represent one individual call and will provide details for each call. Each line provides a Call ID. The Call ID is a number that is associated with the call in the Chronicall database. It is a useful number because once the report is run, you can copy the Call ID for any call found on the report, take it to Cradle to Grave for the same time frame, paste it in the Quick Search tool (look for the magnifying glass icon in the top left-hand corner of Cradle to Grave), and it will take you directly to the call. This will then allow you to see the detailed events of the call.