Licensing Requirements

Recording Data API

Chronicall: Standard Reports, Custom Reports, VRTX with Recording Ports
Avaya Call Reporting: Standard Reports, Custom Reports, and Active Recording (with appropriate number of recording ports)

Historical Call Data API

Chronicall: Standard Reports, Custom Reports
Avaya Call Reporting: Standard Reports, Custom Reports

Recording Pause/Resume API

Chronicall: Standard Reports, VRTX with recording ports
Avaya Call Reporting: Standard Reports, Active Recording with appropriate recording ports

Realtime Data API

Chronicall: Standard Reports, Realtime Agents
Avaya Call Reporting: Standard Reports, Realtime Agents

Screen Pop Profile API

Chronicall: Standard Reports, Agent Dashboards or higher (if you want to screen pop from a web chat, must have Contact Center Voice Agent license and Web Chat Agent)
Avaya Call Reporting: Standard Reports, Agent Dashboards or higher (if you want to screen pop from a web chat, you must have Contact Center Voice Agent license and Web Chat Agent)

WebService Integration API

Chronicall: Standard Reports, Custom Reports
Avaya Call Reporting: Standard Reports, Custom Reports

Web Chat Javascript and Web Chat Could Service Integration APIs

Chronicall: Standard Reports, Contact Center Voice Agent, Web Chat Agent
Avaya Call Reporting: Standard Reports, Contact Center Voice Agent, Web Chat Agent

Click-to-Dial

Chronicall: Standard Reports, Contact Center Voice Agent
Avaya Call Reporting: Standard Reports, Contact Center Voice