VRTX Configuration

The VRTX is a small line side recording device that is simple to configure and makes it easy to access any call recording. It works with PRI/T1, SIP, and E1 trunks.

After following three short set-up steps, your VRTX recording solution will be installed and ready to record and report your calls. Once installed, VRTX takes those recorded calls and makes them available to
listen from the Cradle to Grave interface, making retrieving those recordings simple.

Once the VRTX device has been installed, configuration within Chronicall is quick and easy.

Note: We recommend installing your device during a period of low call volume, such as after hours, to avoid missing calls and call data.

VRTX Anatomy

The VRTX box is small and discrete, roughly the size of a whiteboard eraser.

On one end of the box you will see three features

Two RJ45 Ports
One Power indicator light. (This signifies that the VRTX is connected and is ready to record calls)

The other end will provide a port for a USB 2.0. This provides two functions.

Connects directly with the Chronicall server
Provides power to the VRTX box

Note: *The VRTX box is a passive device. This means that if the power gets disconnected, the recording will stop, however, there will be no interruption to your call flow.