Overview

This report allows you to specify search criteria to find caller IDs in your call database. Each matching caller ID will appear as a row in your report. The call statistics for inbound calls from that caller ID will be listed in the report columns. This report can give you an idea of what a specific caller's service experience is like. If a high percentage of their calls are being missed or abandoned, they are probably unhappy with their experience. See the Advanced Criteria Editor page for more information on using the caller ID filter.

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