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Field Descriptions

Total Calls

Shows the total number of calls associated with the given tag.

Outbound Calls

Shows the number of outbound calls associated with the given tag. An outbound call is a call that originated inside of your phone system and dialed out to a number outside of your phone system.

Internal Calls

Shows the number of internal calls associated with the given tag. An internal call is a call that originated inside of your phone system and another extension inside of your phone system.

Total Talking Duration

Shows the total talking duration of all Talking events associated with the given tag.

Total Call Duration

Shows the total, maximum, minimum, or average duration of all calls associated with the given tag.