Agent Reason Code Report
This report will show information about Reason Code usage and DND Time
Realtime and Dashboard License Required
This report will only work for agents that are licensed with an agent realtime seat and a dashboard seat
Screenshot
Field Descriptions
Reason Count
The number of times the Agent used the specified Reason Code(s)
Total Reason Duration
The amount of time the Agent spent in the specified Reason Code(s) state
Total DND Time
The total time the Agent spent in a Do Not Disturb state
Updated less than a minute ago
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