1.0. Chronicall Call Reporting Specs

Format

Downloadable setup file

Database

PostgreSQL

Web Server

Apache Tomcat

User Interface

Web Interface and Chronicall Desktop Application

Chronicall Server Requirements

• Windows 7 or higher; Windows Server 2008 or higher; 32/64-bit Linux
• 250 GB or more of available disk space
• 4-8 GB or more of RAM
• Quad-Core CPU (minimum)

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Installation Location

Chronicall cannot be installed on the same PC/Server as IP Office Server Edition or the Application Server.

Avaya IP Office

Release 4.0 - 9.1

IP Office Connection

Release 4.0 - 9.1 System Monitor
Release 10.0 and above Devlink3. Requires Avaya CTI Link License.

Avaya Licenses Required

IP Office 10.0 + - CTI Link License

Virtual Machine

VM Ware

User PC Requirements

Windows 7 or higher; 32/64-bit Linux
Internet Explorer
Java 7 or above
Javascript enabled

Increasing Server Requirements

You may need to increase the hard drive and CPU depending on the number of Realtime Agent Licenses you have if you are recording calls.

Recording Storage

The following chart details the number of days until the disk drive is filled up
from recording. Use this information to determine your company’s needs.

2.0. Chronicall Standard Installation

Follow the steps through this installation guide in order to setup, install, and configure Chronicall and Recording Library.

2.1. Chronicall

SETUP

1. Read the End-User Agreement. Select "I accept the agreement" if you agree.
2. Select the location where you would like Chronicall to be installed. C: is the default, but you may install it on the network drive of your choice.
3. Input the serial key that was provided to you by Xima.
4. On the PostgreSQL page, the port, user, and password are given to you by default. You may change the information if desired.
5. The Web Server Port information will automatically populate. You may change this information if desired.

INSTALLATION

1. Select install.
2. Once the install is finished, open Internet Explorer and enter the given web address.

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Note

Internet Explorer is currently the only web browser that supports the required Java Plugin.

3. Use the default Username and Password. You may change this later under user accounts.

3.0. Recording Library Installation

When installing Recording Library there are two standard choices:

1. VRTX
2. Voicemail Pro.
   Follow the steps under the specific section that matches your network needs.

3.1. Recording Library Setup for VRTX

With networks that have a VRTX, Chronicall will monitor the network traffic on the trunk that the VRTX is recording. Follow the following steps to install Recording Library for VRTX.

SETUP

1. Download the VRTX Driver here. You will need to enter your Chronicall Serial Key before you can run the driver.
2. Run the installer and follow the installation wizard.
3. Go to Device Manager and confirm that VRTX is in the USB section.

INSTALLATION

When installing Recording Library for VRTX you have two choices depending on where you have Chronicall installed:

1. If Chronicall and the Recording Library share the same server go to 3.1.a.
2. If Chronicall and the Recording Library will not share the same server go to 3.1.b.

3.1.a Chronicall and the Recording Library share the same Server (VRTX)

If Chronicall and the Recording Library share the same server then the Recording Library may have already been installed. Verify or install the Recording Library by doing the following:

1. Open your server’s local services and verify that the Chronicall Recording Library exists.
2. If it does not exist, download and run the Chronicall Update (not the Recording Library set up).
   a. When prompted to install the Recording Library on this machine select “Yes”.
   b. Follow the installation and when done repeat Step 3.1.a 1.

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Note

It is not recommended having Chronicall and the recording library share the same server.

3.1.b Chronicall and the Recording Library do not share the same Server (VRTX)

If Chronicall and the Recording Library do not share the same server then the Recording Library requires a separate setup file to be installed on the server where Chronicall is not installed.
Install the Recording Library by doing the following:

1. Download the Recording Library Setup or App Installer (for Chronicall 3.95 and above) here. You will need to enter your Chronicall Serial Key.
2. Follow the install steps.
   a. When prompted to enter the Avaya Call Reporting IP Address enter the server address where Chronicall is installed, not the server where Recording Library will be installed.

3.2 Recording Library Setup and Installation for IP Office

With networks that have Voicemail pro and Windows there are two options when setting up the Recording Library. Follow the steps under the appropriate section that corresponds best with your network settings.

3.2.a Chronicall and Voicemail Pro share the same Server (Windows)

If Chronicall and the Recording Library share the same server that is hosting Voicemail Pro, then the Recording Library may have been installed. Verify or install the Recording Library by doing the following:

1. Open the server’s local services and verify that the Chronicall Recording Library service exists.
2. If the Recording Library service does not exist do the following:
   a. Download an Chronicall update here. (You will need to enter your Chronicall Serial Key.)
   b. Run the Chronicall update.
   c. Select “Yes” when prompted to install the Recording Library.
3. Go to section 4 to configure the Recording Library after you ensure the Recording Library has been installed.

3.2.b Chronicall and Voicemail Pro do not share the same Server (IP Office)*

If Chronicall and the Recording Library do not share the same server that is hosting Voicemail Pro then installing Recording Library requires a separate setup file to be installed on the server with Voicemail Pro. To install the needed separate file follow these steps:

1. Download the setup file here (You will need to enter your Chronicall Serial Key.)
2. Follow the steps through the installation
3. Go to section 4 to configure the Recording Library after you ensure the Recording Library has been installed.

3.3 Recording Library Setup for Voicemail Pro on Linux

With networks that have Voicemail pro and Linux, there are three options when setting up the Recording Library. Follow the steps under the appropriate section that corresponds best with your network settings.

3.3.a Chronicall and Voicemail Pro share the same Server (Linux)

If Chronicall and the Recording Library share the same server that is hosting Voicemail Pro, then the Recording Library may have been installed. Verify or install the Recording Library by doing the following:

1. View the /etc/init.d directory and look find recording_library.
2. If it does not exist, download and run a Chronicall Update (not the Recording Library setup).
   a. Download the Chronicall Update for Linux here (You will need to enter your Chronicall
   b. Navigate to the directory where the setup file was downloaded: cd download_location.
   c. Unzip the downloaded file: unzip ipo_3_8_chronicall_update_3_8_1.zip.
   d. Navigate to the new directory: cd ipo_3_8_chronicall_update_3_8_1
   e. Log in as the root user and run a command to change update.sh into an executable file: chmod +x ./update.sh. f. Launch update.sh: ./update.sh

3.3.b Chronicall and Voicemail Pro do not share the same Server (Linux)*

If Chronicall and the Recording Library do not share the same server that is hosting Voicemail Pro then installing Recording Library requires a separate setup file to be installed on another server that can communicate with the Chronicall server and the Voicemail Pro server. To install the needed separate file follow these steps:

1. Download the setup here
2. Change to a common directory.
   a. Ex. The Administrator home directory: cd/home/Administrator
3. Download the Recording Library Setup for Linux onto the Linux server.
   a. Right click the Recording Library download and select Copy Link Address.
   b. Enter: wget -0 recording_library.zip “Enter download link from step a here”
4. Unzip the downloaded file: unzip ipoffice_chronicall_update_3_6_50.zip
5. Run a command to change update.sh into an executable file: chmod +x update.sh
6. Launch update.sh: ./update.sh

3.3.c Setup Samba to Share Recordings

The Samba files need to be updated so that the right directory is shared and so users can access the shared directory. For your convenience, these files have already been modified and will need to be downloaded then replace the previous files.
Follow these steps:

1. Change to a common directory
   a. Ex. The administrator directory: cd/home/Administrator
2. Download the Samba files: wget http://media.ximasoftware.com/tools/smbfiles.zip
3. Stop the Same files: service smb stop
4. Unzip the downloaded file: unzip smbfiles.zip
5. Replace the old samba files with the newly downloaded ones:
   a. mv -f subusers /etc/samba/
   b. mv -f smb.conf /etc/samba/
6. Start the samba service and set the service to begin at bootup:
   a. service smb start
   b. Configure smb on
7. Give the VRL folder full permissions: chmod 777 /opt/vmpro/VRL

4.0. Recording Library Configuration

When installing Recording Library there are three standard choices: VRTX, Voicemail Pro for IP Office Windows, and Voicemail Pro for IP Office Linux. Follow the steps under the specific section that matches your network needs.

4.1. VRTX Recording Library Configuration

SETUP

1. Open Chronicall once you have installed Recording Library
2. Go to System Settings -> Recording Library
3. Click on the ellipsis next to “Recording Libraries”
4. Click “Add”
5. Select the Recording Library Type
   a. Xima VRTX only
   b. Xima VRTX or VM Pro

SETTINGS CONFIGURATION

Edit the following fields:

1. Recording Library IP Address: Enter the IP Address of the server where the Recording Library was installed.
2. Chronicall Server Address:
   Enter the Chronicall Server IP Address.
3. Recording Storage Location: Configure where the recordings will be stored. The default will be the recording Library directory. You will also be able to manage your retention policies here.