Screenshot

Field Descriptions

Time Interval

• Hours of Day per row
• Minutes of Hour per row
• Months of Year per row
• Days of Week per row
• Days of Month per row
• Days of Year per row
• Minutes per row
• Hours per row
• Days per row
• Weeks per row
• Months per row
• Years per row

Reason Count

The number of times the Agent used the specified Reason Code(s)

Total Reason Duration

The amount of time the Agent spent in the specified Reason Code(s) state

Total DND Time

The total time the Agent spent in a Do Not Disturb state