Chronicall 4.4.5 Release
over 1 year ago by Kelly Jaques
Changed
- Upgrade Tomcat to 9.0.73
- Callback Snooze change: Now when customers have the snooze time set to 0 seconds it will not allow the customer to snooze the call.
- CPU optimization - prevents multimedia crashes
Fixed
- Improved recording playback success rate
- Some recordings would not download or play because system ID was looking at the call record system ID and not the recording pool system ID
- Corrected handling of unusual call flows
- Several HTML Realtime Wallboard fixes
- HTML Realtime Wallboard Loop fix
- HTML Summary Metric Tiles filter fix
- HTML Realtime Display Offline Agents fix
- and more…
- HTML Report Download for Landscape Orientation fixed
- CCAC doesn’t show duplicates in Active Media
- SSL Proxy improvements
- Availability Tiers Fix
- Prevent the loss of Queue Announcements
- Avaya WebRTC Improvements and Fixes
- Ability to Delete Formulas
Added
- Additional Active Directory functionality (multiple domains, pull subgroups)
- Feature Toggles
- IGNORE_SNOOZED_CALLS_BASED_ON_CALLBACK_WINDOW
- FORCE_UPDATE_RESOLUTION_MESSAGE
- [RESTART_RECORDING_LIBRARY]FAST_ACTIVE_RECORDING
- IGNORE_SHORT_DIALING_CALLS
- [OPT_OUT]_RTP_THREAD_MANAGEMENT
- New Diag Page: Contact Center Channel States
Removed
- Feature Toggles
- RTP_MULTIPLE_SESSIONS_SKIP_SECOND
- RTP_TERMINATE_ON_EXCESS_EXCEPTIONS
- [RESTART]USE_SINGLE_HASHED_WHEEL_TIMER_FOR_SIP_HANDSET