Chronicall 4.4.5 Release

Changed

  • Upgrade Tomcat to 9.0.73
  • Callback Snooze change: Now when customers have the snooze time set to 0 seconds it will not allow the customer to snooze the call.
  • CPU optimization - prevents multimedia crashes


Fixed

  • Improved recording playback success rate
    • Some recordings would not download or play because system ID was looking at the call record system ID and not the recording pool system ID
  • Corrected handling of unusual call flows
  • Several HTML Realtime Wallboard fixes
    • HTML Realtime Wallboard Loop fix
    • HTML Summary Metric Tiles filter fix
    • HTML Realtime Display Offline Agents fix
    • and more…
  • HTML Report Download for Landscape Orientation fixed
  • CCAC doesn’t show duplicates in Active Media
  • SSL Proxy improvements
  • Availability Tiers Fix
  • Prevent the loss of Queue Announcements
  • Avaya WebRTC Improvements and Fixes
  • Ability to Delete Formulas


Added

  • Additional Active Directory functionality (multiple domains, pull subgroups)
  • Feature Toggles
    • IGNORE_SNOOZED_CALLS_BASED_ON_CALLBACK_WINDOW
    • FORCE_UPDATE_RESOLUTION_MESSAGE
    • [RESTART_RECORDING_LIBRARY]FAST_ACTIVE_RECORDING
    • IGNORE_SHORT_DIALING_CALLS
    • [OPT_OUT]_RTP_THREAD_MANAGEMENT
  • New Diag Page: Contact Center Channel States


Removed

  • Feature Toggles
    • RTP_MULTIPLE_SESSIONS_SKIP_SECOND
    • RTP_TERMINATE_ON_EXCESS_EXCEPTIONS
    • [RESTART]USE_SINGLE_HASHED_WHEEL_TIMER_FOR_SIP_HANDSET