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Chronicall 4.2.0 Release

about 4 years ago by Blake Beard

Changed

  • Contact Center Language packs and audio customization
    • Enhanced the Audio Trimming functionality
    • UI updated to support new logic
  • Change to the message when CM is not configured correctly to allow Chronicall to monitor VDNs
  • The diag BlueDB too will now show similar output for long and date fields - The date format is now 24 hour, includes milliseconds, and includes timezone.
  • Updated demo wallboards
  • Agents what were reserved for Queue Callback will now be presented the call for which they were reserved regardless of skill priority.
  • Realtime widgets can no longer be edited while in Restricted mode.
  • The basic setting "Email Address" has been renamed "SMTP Email Address"
  • Shorten generated FQDN for SSL Proxy
  • Diag Tools UCAPs tool url is no longer hardcoded to 127.0.0.1
  • Criteria selector in HTML UI
  • Improved criteria selector search function
  • Feature toggles are now sorted alphabetically
  • ACR backup files now start with "acr_"
  • 'AGENT_STATE_MONITOR_PARK_IS_IDLE' feature toggle is now default behavior
  • 'DISABLE_MENU_ON_SCORECARDS' is now default on Mac OS

Added

  • New Contact Center pre-recorded language packs for English, Spanish, Portuguese, French, German, and Italian
  • Added new feature toggles for turning on FST serialization for websocket connections and for Realtime akka connections
  • Added some debug output that helps ensure that log filters get enabled correctly on app startup
  • Extension Override functionality
  • Configurable Realtime akka buffer size. Defaults to 192 KB still, but can be increased for a site if needed
  • Configurable websocket buffer size. Default is 192 KB. It is respected by Recording Library (Tomcat), Chronicall Server (Tomcat), Multimedia Server (Tomcat), and Realtime Node (Tyrus).
  • Realtime Debug now included in log aggregator
  • UI for new Missed Call Action setting
  • When sending an email via the SMTP with the TLS encryption we now send those emails with TLS version 1.2 authentication
  • A new RL error status that states a 'Major Error' has occurred on RL
    • It does this if it detects a hs_err or java_pid file has been created / modified in the bin\app directory since RL started up (i.e. during this run). Thus, it ignores old files, but if new ones come in (detected by modified time on the file), then it will trigger the error state.
  • Alerts for problems with processing recordings
  • Added 'PRIORITIZE_LOCAL_NUMBERS' feature toggle to help java client with displaying non-10 digit phone numbers properly, the call pops should prioritize displaying numbers in the same country
  • Added support for defining pairs of users (not just admins) that can log in together to enter full access mode while restricted mode is active
    • login pairs can be set in Advanced Settings -> Restricted Mode Pairs. Order doesn't matter
  • Added a Privacy Blacklist so the system completely ignores any call including a blacklisted user or external number
  • Option to agent dashboards to change dock/pops to non-primary screen
  • Ability to limit the number of times an agent can extend the ACW and MCW timer
  • Emergency Call Alerts to CCAC
  • Feature toggle to improve recordings after transfer events: CONTINUE_ACTIVE_RECORDING_STARTED_DURING_LIVE_TRANSFER_FOR_REST_OF_CALL
  • Smaller text options for CCAC wallboards
  • Backup of settings file now occurs before serial is unregistered
  • Feature toggle 'IGNORE_NO_USER_IN_CALLER_ID_VALUE'
  • DISABLE_NEW_SOFTPHONE_LOGGING feature toggle
  • Various log filters
  • Support for various unhandled call flows
  • Brand warning dialog when updater doesn't match licensed brand
  • "Abandoned Chat Cout" report value to Agent, Group, and Timed report types.
  • Missed Call Action
    • In both CCAC and Dashboards, the new Missed Call Action setting should now apply allowing the usual timeout (without snooze) and the new logout of skills. Upon triggering any of the responses (reenable or logout), the agent should be back in their skills. Logout should simply log the person out of CCAC or Dashboards immediately after readying them in skills. The 2 second buffer for agent readiness should prevent the person from getting calls as they are logged out.

Fixed

  • Active Calls Widget provide more accuracy
  • Several standard reports not previously marked as Standard, are now marked as standard
  • Exception in CM update
  • Issue preventing Multimedia from bootstrapping from a containerized Chronicall
  • Live Stream Association should account for difference between Recording Library and Chronciall
  • Bug with DTMF tone detection
  • Better processing of rfc2833 messages in Multimedia
  • Prevention of random stacktrace when parsing blacklist settings
  • Using an MM_MULTI_CHANNEL license on a user won't also use up an MM_VOICE license too.
  • Bug with limiting number of scheduled backups
  • Bug that prevented installs without Realtime licenses from accessing the HTML UI
  • Bugs in supervisor view that prevented changes from persisting
  • NPE fix in external API
  • Fix for fonts not found on Chronicall login page
  • Subscription based license counts now display correctly
  • Summary values in pdf reports are no longer blank
  • Bug with reports timeframe selection in HTML UI
  • Call pop monitor no longer causes recent calls list to be shown out of order
  • VMPro recordings now associate to outbound calls with blind transfers.
  • SIP Call ID will no longer break URL requests
  • Java UI now allows users listen to recordings if they have permissions, and use the proper permissions for downloading and deleting
  • Being logged out of your phone no longer consumes a multimedia session
  • Several minor bug fixes for CCAC Salesforce integration
  • Bug breaking external links for reports
  • Bug that prevents users from downloading encrypted recordings
  • Improved Active Recording rules for Agent based recording
  • Fixed recording association issues
  • Fixed 'Chat Queue Duration' value
  • Improved 'Chat Queue Accept Count' with Time reports
  • Fixed problems with Storage pools on NAS
  • Fixed field calculation fro 'Calls After Service Level'
  • MM Calls now pop in CCAC on the ring to the agent instead of talking when you have a present api pop configured.
  • MM queue events show properly in Cradle to Grave HTML UI
  • Avaya Cloud UC licensed sites will no longer pop the Schedule Backup wizard
  • CCAC now only allows Contact Center agents to log in
  • Race condition with CCAC active media
  • nginx will only restart if it's settings change
  • Demo mode MCW call pop now works with CCAC
  • Java demo wallboards in containers
  • Issue with CCAC and scrolling to new web chat messages
  • Added missing parameters to Advanced Finished Call metric in HTML UI
  • Demo Mode - Wallboard template selection shouldn't require page refresh

Removed

  • Deprecating agent liberation log filter
  • 'ignore_liberate_agent' feature toggle
  • Old English and Spanish default language options
  • -SCN flag.
  • Deprecated settings
  • Removed feature toggles:
    • DISABLE_MERGE_BYPASS_FOR_UNIQUE_CALL_MONITOR_CD3
    • REVERT_FORCE_NEW_USER_LOOKUP_BY_EXTENSION
    • REVERT_TO_WHITELIST_FOR_CALL_POP_MONITOR
    • REFRESH_SKILL_TABLE_USING_STARUP_STYLE_CONNECTION
    • DISABLE_FORCE_CHAT_SELECTOR_REFRESH
    • CDR_PARTY_DIRECTION_OVERRIDE
    • CISCO_RECORDING_WAIT_FOR_MONITOR
    • ALLOW_CDR_REFRESH_THROUGH_DIAG
    • [RESTART]_MAX_PRIORITY_ACTIVE_RECORDING_THREAD
    • [RESTART]_MAX_PRIORITY_ACTIVE_RECORDING_THREAD
    • ALLOW_CISCO_NULL_CALLING_PARTY
    • DONT_USE_BACKUP_SAVED_IN_POOL
    • USE_BOTH_METHODS_OF_DTMF_DETECTION_UNLESS_ONLY_USING_RFC2833
    • CONTINUE_ACTIVE_RECORDING_STARTED_DURING_LIVE_TRANSFER_FOR_REST_OF_CALL
    • DONT_USE_BACKUP_VMPRO_ASSOCIATOR