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Chronicall 3.12.2 Release

almost 5 years ago by Blake Beard

Changed

  • Realtime Optimizations
  • If IPO crashes Purge Agent State Monitor
  • Merge logic for Queue Call Back subcalls
  • Forced install of jpcap
  • Calls to emergency numbers are treated as outbound calls
  • Renamed Multimedia setting from "Use CD3 Agent State" to "Use Agent State Monitor"
  • CM Call monitor change to avoid TSAP connection disconnects

Added

  • Setting to continue Shoretel Conference instead of stop/restart like normal
  • Experimental option for Shoretel to use background line creation
  • Log filters in more projects
  • Multimedia "Aug Logs" added filter to Multimedia Augmentor output logs
  • Dashboard drop prevention by using "Keep Alive" messages
  • Upon reconnecting to Dashboards, agents will go back to previous DND state
  • Merge logic for a subcall that is part of a Queue Callback
  • Debug information to Recording Library Heartbeat
  • Realtime accumulator "Agent Current Connected Party"
  • Multimedia skill queue and Queue Callback Realtime accumulators

Fixed

  • Class Cast Exception on scheduled reports
  • Callback dial duration
  • Skill State updater no longer available to select
  • ACM will no longer pop from "idle" messages if using call delta 3
  • Agent State Monitor: Handle if Agent rings but someone else answers
  • Agent State Monitor: Calling Drops and Receiving Drops treated as drop
  • Agent State Monitor: Parse Details that have large target lists
  • Agent State Monitor: Prevent Concurrent Modification Exceptions
  • Event Level Duration Filter for Reports and Cradle to Grave
  • Issue with Server Edition Merging
  • Queue Callback purge check to see if a call should have been purged while coming off of a "snooze"
  • Issue with parties missing in VRTX files
  • Gradle timeout will no longer kill pipelines
  • Offer the option to "Wait in Queue" only if an Agent is logged in
  • AAS memory Leak
  • Will no longer filter out numbers that Start with '+'
  • Considers transfers when deciding call pops
  • Queue verbiage correction
  • Null Pointers in party tool
  • Agent Dashboard Pops will keep working after abandoned calls
  • Multimedia augmentor
  • Issue of GUID style calling party number showing up instead of real phone number on recordings
  • Issue with digit action breaking agent routing and ACW
  • Issue with sites with multiple licenses not loading all licenses
  • Sign Jar problem
  • Issue with chat settings not being sent to host server
  • Various license change interactions between Multimedia and Realtime
  • Stop playing Music when music selection dialog closes