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Chronicall 3.10.6 Release

over 5 years ago by Blake Beard

Changed

  • Reduce buffer size for web socket connections

Added

  • New Queue Callback Reports
  • Skill Queue Callback Summary
  • Skill Queued Call Volume
  • Callback Details
  • Multimedia: Decouple Agent Dashboards
  • If any agent Dashboard is used the Multimedia functionality will not change
  • If any agent does not have a Dashboard:
    • Agents must be in a skill to receive calls from Multimedia. Supervisor can put agents in and remove them from the skills through Agent Timeline
    • If the agent is "phone ready" (logged in to phone, not on DND, not on AUX, not on ACW, and not on a call) the agent is considered ready to take a call
    • When the agent finishes the call they will be put in ACW. When this expires they will be considered available for new calls unless they are set to DND
    • If the agent misses a call, MCW (Missed Call Work) will trigger and expire just like ACW
    • The manager can place the agent on, or remove agent from Multimedia DND if desired
  • Multimedia: Look before you leap
    • Added hidden setting: "Agent State Verification Enabled"
      • When it is set to "True", and agent's readiness (in Realtime) will be verified through the DevLink3 connection
      • Agents receiving phone calls when already on a phone call will no longer be a problem
  • Log Aggregator Tool:
    • Zip file now includes Recording Library logs and UCAPs
    • Uploads zipped logs to AWS
    • The log tool uploads the zip file to AWS S3. The bucket is named
      • xima-customer-logs
    • The file is not removed from the server after uploading

Fixed

  • Logging fixes
  • Improved Trunk Start Time on Outbound Calls
  • Realtime improvements
  • Early Queue Callback attempt and retry fix
  • Heartbeat functionality for DevLink3 connections
  • Log file output improvements
  • Tags on Queue Events
  • Manual recording port drop improvements
  • Improved call direction detection
  • MM call merging improvements
  • Improved SIP parsing
  • Fixed bug that blocked the Chronicall applet functionality when Xima Care expired
  • When restoring settings via a backup the Chronicall path will not be changed unless it is null (corrupted site)
  • ShoreTel TAPI disconnect issue