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Chronicall 3.12.5 Release

almost 5 years ago by Blake Beard

Changed

  • Audio delay after DTMF detection now live updates and is configurable
  • Better SIP synchronization, by starting new files if there is more than half a second of silence that would be inserting
  • Changed Cisco to poll yesterday and today by default. This is beneficial when time zones don't match
  • Changed live call direction logic in relationship to Cisco recording rules
  • Default Shoretel's pollInfo flag to be true instead of false on new installs
  • Made Missed Calls, Group Speed Of Answer, and Group Wait Time take into account the new Queue and Callback offer and audio events
  • Require Reports that have sub categories to have selections for those categories
  • Show unassociated recordings in Cradle to Grave even if no calls exist in timeframe
  • Silence Detection now adds silence if sound is too short
  • Spoken numbers are now forced to be at least 3/8 s long
  • Use Loudest Row and Loudest Column instead of loudest 2 tones for DTMF decoding
  • VMPro association now doesn't try to match the party if it is a multimedia SIP extension. This makes it so that we don't have to turn on Single Party association to get those recordings

Added

  • Add Advanced Setting to use Agent instead of stream id in recording dock
  • Add feature Toggle ENABLE_DROP_ALL_STREAMS_FOR_CALL_WHEN_CALL_ENDS to drop multiple streams for call that was getting stream for the internal transfer that didn't clean up
  • Add setting "Live Association - Digits To Compare"
  • Added a configurable padding to the audio trimmer
  • Added ability to flag extensions as external AA cases, and process them with the Auto Attendant vent type
  • Added Blacklist for SIP extensions to not record in Port Mirror/SIP VRTX
  • Added Cisco UCM 12.5 support
  • Added CISCO_UCCX_FORCE_LOGGING, and additional logging
  • Added DEVLINK3_KEEP_ALIVE logging filter
  • Added diag tool to see anticipated order of queues
  • Added DISABLE_LEGACY_PARK_LOGIC feature toggle for ShoreTel logging
  • Added Feature Toggle USE_BOTH_METHODS_OF_DTMF_DETECTION_UNLESS_ONLY_USING_RFC2833
  • Added feature toggle: CISCO_RECORDING_WAIT_FOR_MONITOR : Make the Recording Manager wait until TAPI events have been processed up to the time of this INVITE event. Otherwise, we will not be able to associate, and will throw away recordings
  • Added feature toggles to ShoreTel Monitor
  • Added log filter for Cisco call direction logic
  • Added new setting to allow Cisco CDR to keep legs that have null calling parties, or for general calling party override
  • Added new setting to allow CM users to disable Vector events from showing TALKING
  • Added setting for Cisco to allow it to poll yesterday's CDR records as well
  • Added UCCX Logging filter
  • Added wait cursor & download status for language packs
  • Adding debug information for Cisco recording rule checking
  • Alternate method for determining call direction for Cisco, behind new toggle
  • Bootstrap feature-toggles to Recording Library
  • Improved call notifications (Call pop monitor)
  • DTMF Debug Log Filter
  • Added feature toggle support for Multimedia
  • Send Feature Toggles list to MM server on settings change
  • Send log filters to MM on startup
  • Update log filters on MM when settings are changed
  • Added feature toggle support for Recording Library
  • sending Log Filters to Recording Library
  • Recording dock can now be disabled without disabling recording
  • Added Advanced Setting to use Agent instead of stream id in recording dock
  • Unique Call Monitor CD3 version
  • Log Filter "Recording Live Association"
  • New setting to allow CDR association to work when no calling party detected by VRTX
  • REG and DIAG messages are now behind a Log Filter in MM
  • New setting ‘CM Park Detection Limit (seconds)’ is default to 30

Fixed

  • Agents should no longer get stuck until they receive a call
  • Better SIP synchronization
  • CDR Poll Page now defaults to today's date for non-supported browsers
  • Various Logging Fixes
  • Custom Daily Triggers now produce alert
  • Fixed CRL_VRTX_MISSING_CALLING_PARTY so that it doesn't get overridden by clean Sip Party to be UNAVAILABLE_PARTY
  • Getting better call direction and also party information from 10 or 11 digit extensions
  • Several cases that could result in eternal events
  • Improved the CDR relay service. It now detects when the connection goes down and reconnects
  • Various Recording Association issues
  • Max Simultaneous Sessions is now properly updated without MM restart
  • Multimedia skill table refresh
  • Not being voice channel enabled no longer counts as a session
  • Improved Recording Library bootstrap & Version mismatch check
  • Reset recording ports whenever Cisco monitor is restarted
  • Wait to process recordings that are for future CDR legs