Chronicall 3.12.2 Release
over 5 years ago by Blake Beard
Changed
- Realtime Optimizations
- If IPO crashes Purge Agent State Monitor
- Merge logic for Queue Call Back subcalls
- Forced install of jpcap
- Calls to emergency numbers are treated as outbound calls
- Renamed Multimedia setting from "Use CD3 Agent State" to "Use Agent State Monitor"
- CM Call monitor change to avoid TSAP connection disconnects
Added
- Setting to continue Shoretel Conference instead of stop/restart like normal
- Experimental option for Shoretel to use background line creation
- Log filters in more projects
- Multimedia "Aug Logs" added filter to Multimedia Augmentor output logs
- Dashboard drop prevention by using "Keep Alive" messages
- Upon reconnecting to Dashboards, agents will go back to previous DND state
- Merge logic for a subcall that is part of a Queue Callback
- Debug information to Recording Library Heartbeat
- Realtime accumulator "Agent Current Connected Party"
- Multimedia skill queue and Queue Callback Realtime accumulators
Fixed
- Class Cast Exception on scheduled reports
- Callback dial duration
- Skill State updater no longer available to select
- ACM will no longer pop from "idle" messages if using call delta 3
- Agent State Monitor: Handle if Agent rings but someone else answers
- Agent State Monitor: Calling Drops and Receiving Drops treated as drop
- Agent State Monitor: Parse Details that have large target lists
- Agent State Monitor: Prevent Concurrent Modification Exceptions
- Event Level Duration Filter for Reports and Cradle to Grave
- Issue with Server Edition Merging
- Queue Callback purge check to see if a call should have been purged while coming off of a "snooze"
- Issue with parties missing in VRTX files
- Gradle timeout will no longer kill pipelines
- Offer the option to "Wait in Queue" only if an Agent is logged in
- AAS memory Leak
- Will no longer filter out numbers that Start with '+'
- Considers transfers when deciding call pops
- Queue verbiage correction
- Null Pointers in party tool
- Agent Dashboard Pops will keep working after abandoned calls
- Multimedia augmentor
- Issue of GUID style calling party number showing up instead of real phone number on recordings
- Issue with digit action breaking agent routing and ACW
- Issue with sites with multiple licenses not loading all licenses
- Sign Jar problem
- Issue with chat settings not being sent to host server
- Various license change interactions between Multimedia and Realtime
- Stop playing Music when music selection dialog closes