Chronicall 3.10.3 Release

Changed

  • Removed the Delete Recording button from Score
  • Multimedia can now connect to Chronicall Server that is configured to use HTTPS/SSL
  • Report Import now lists which reports were successfully imported, as well as any that failed to import properly
  • Internal calls are now considered when calculating abandoned call counts

Added

  • Multimedia reason codes to reason code property component
  • Advanced Setting "Enable Manual Call Drop" to allow users to manually drop eternal calls & recordings
  • Realtime Stats will now prompt users to save or discard changes when navigating away from a canvas with unsaved changes
  • Support to allow tags to have additional data behind a carrot that will be ignored by multimedia character e.g. IPO sends the tag "sales^1234" and Multimedia will associate that to the skill with the "sales" tag
  • Setting to always render the agent timeline for logged out agents
  • Support for logging from IPO 11 websocket
  • SFTP to recording library for receiving files from VM Pro for windows servers.
  • "Log Aggregator Tool" to diag tools to help with the collection of logs

Fixed

  • Chronicall Desktop "Relaunch Now" button
  • Bug that caused duplicated wallboard widgets