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Chronicall 4.0.10 Release

over 5 years ago by Blake Beard

Changed

  • Waveform for WebUI
  • Allow minute format for note time
  • CCAC changes for wallboard sizing
  • CCAC Wallboards update to default font size
  • Apps installer now has simplified windows install view with better explanations
  • Log aggregator and CDR poll page now specify format for those not HTML5
  • Call Pop Monitor - improved reliability of call pops on transfer events and conference
  • If SSL Proxy is enabled Chronicall redirects the CCAC IP address attempts to the proxy domain
  • Recording Library memory on install is set to a max of 1GB
  • Realtime criteria selector simplified
  • Redirect to the original URL after login (i.e. default to a realtime wallboard instead of the reports screen. HTML only)
  • WebUI roles selection is sorted alphabetically

Added

  • Dialpad dialog - CCAC
  • Logging filter for HTTP Request
  • "Skill configuration change debug" log filter
  • Sent time to some of the messages being passes around dealing with agent state
  • "Configure SSL Proxy Manually" setting to the xml and GUI
  • Verbose TCP Thread Debug log filter
  • Backup settings before unregistering serial key
  • CCAC-wallboards "hold" icon
  • Log aggregator can now request dashboard logs get aggregated and uploaded
  • CISCO_UCCX_FORCE_LOGGING, and additional logging (only works on 3.12 Cisco; is not supported on 4.0)
  • Recording playback API endpoint that redirects to Cradle to Grave for custom call reports
  • "Recording Listen Link" field to custom reports
  • Feature toggle: [RESTART]_USE_RECORDING_COMMAND_PACEMAKER
  • Recording MD5 "Fingerprint" tracking and reporting
  • Feature toggle: USE_DIFFERENT_ASSOCIATION_WINDOW_FOR_CALLS_STARTING_WITH_DIALING
  • Criteria selector to reports
  • Unassociated recording popup menu
  • Dialpad icon to bring up dialpad during calls in CCAC
  • onlyUseDBVMProAssociator feature toggle option
  • Report row types "Agent", "Group", and "Time" have possible column values "Chat Count", and "Chat Duration" which can now be filtered based on account codes.
  • Feature Toggle: CONTINUE_ACTIVE_RECORDING_STARTED_DURING_LIVE_TRANSFER_FOR_REST_OF_CALL
  • WebRTC Gateway IP setting in the IP connection settings

Fixed

  • Active Recording - Fixed typo that didn't allow public IP to work
  • Admin user credential no longer set to default after update
  • Agent State Monitor Multimedia bug fix. MM calls weren't being removed from the map which caused a slow memory leak as well as weird Realtime logging
  • Agents sometimes showing in Realtime as connected to themselves. This should avoid that in agent timeline, agent box widgets, and dashboards presence
  • Before trying to update a feature event in the active collection we first check if its in there
  • CCAC-wallboards center headers
  • Combining licenses should no longer result in a negative number of Queue Callback ports
  • Filter "blank" calls in CCAC history
  • Hungarian translations
  • Linux apps installer
  • Null Pointer Fixes
  • Linux uninstaller
  • Force exit installer/uninstaller when program is finished
  • Errors caused by Tone Listener signature update
  • Realtime widgets should no longer override known values with defaults
  • Queue Callback Agent reservation bug that allowed calls to be routed to reserved agents
  • Changes to Multimedia Skill Table should never require a service restart
  • Line and shape widget color selection in Realtime
  • Agent Box widget group login information should display accurately
  • Filter out Hold events between external parties before a drop
  • API authentication issue
  • Importing/Exporting of Web UI Realtime Wallboards
  • Bug associated with removing outbound calls from CCAC active media
  • Eternal events in Realtime
  • Reliable Recording Dock
  • Prevention of Recording Library from sending invalid VMPro association requests
  • Handle unassociated recordings external listen links on back-end
  • VRTX pause audio
  • Retry on Active Recording
  • Random queue music functionality
  • Agent images in leader board widget rendering bug
  • Timing of notes added to calls in demo mode
  • Group Logout reason codes popping in CCAC when logging out of a hunt group
  • Various issues with creating notes in Web UI
  • Ensure Web UI gets the latest changes made in Java UI
  • Widget thresholds in Realtime
  • Incorrect duration on unassociated active recordings
  • Recording Library memory usage
  • DND not showing for agent leader boards
  • Recording exports missing recordings
  • "Presented Calls" and "Ringing Duration" work for Multimedia calls
  • Number account codes appearing as dates in Web UI Cradle to Grave
  • Issue with duplicate Realtime accumulators
  • VM Pro recordings of calls containing "Park" events will associate
  • When using CCAC and Web Chat, active media will populate immediately