Chronicall 3.10.6 Release

Changed

New Queue Callback Reports
Skill Queue Callback Summary
Skill Queued Call Volume
Callback Details
Multimedia: Decouple Agent Dashboards
If any agent Dashboard is used the Multimedia functionality will not change
If any agent does not have a Dashboard:
- Agents must be in a skill to receive calls from Multimedia. Supervisor can put agents in and remove them from the skills through Agent Timeline
- If the agent is "phone ready" (logged in to phone, not on DND, not on AUX, not on ACW, and not on a call) the agent is considered ready to take a call
- When the agent finishes the call they will be put in ACW. When this expires they will be considered available for new calls unless they are set to DND
- If the agent misses a call, MCW (Missed Call Work) will trigger and expire just like ACW
- The manager can place the agent on, or remove agent from Multimedia DND if desired
Multimedia: Look before you leap
- Added hidden setting: "Agent State Verification Enabled"
  - When it is set to "True", and agent's readiness (in Realtime) will be verified through the DevLink3 connection
  - Agents receiving phone calls when already on a phone call will no longer be a problem
Log Aggregator Tool:
- Zip file now includes Recording Library logs and UCAPs
- Uploads zipped logs to AWS
- The log tool uploads the zip file to AWS S3. The bucket is named
  - xima-customer-logs
- The file is not removed from the server after uploading

Logging fixes
Improved Trunk Start Time on Outbound Calls
Realtime improvements
Early Queue Callback attempt and retry fix
Heartbeat functionality for DevLink3 connections
Log file output improvements
Tags on Queue Events
Manual recording port drop improvements
Improved call direction detection
MM call merging improvements
Improved SIP parsing
Fixed bug that blocked the Chronicall applet functionality when Xima Care expired
When restoring settings via a backup the Chronicall path will not be changed unless it is null (corrupted site)
ShoreTel TAPI disconnect issue