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Documentation

Creating a Parameter

When creating a Call report, Event report, and/or Feature report, you can set parameters to help specify your report. A parameter is a filter that you select when running a report.

API Overview

Because of our latest Chronicall version release, we’ve created new APIs so that your system can communicate with all the latest features of Chronicall. All of our new APIs are listed below with some example use cases mentioned so that you can see what APIs you might need.

How to Use WebRTC

To access CCAC using WebRTC, enter in the Avaya Call Reporting DNS URL followed by “:9080/ccagent/login” to go to the main screen. You’ll see a login screen for you to sign into. You can find your name by entering your extension, name, or finding it in the dropdown menu. Your password will usually be your extension unless otherwise specified. There will also be a checkbox with the phrase “Enable WebRTC” next to it. Make sure that box is checked before clicking the “Log In” button.

How to License Agents

Licensing agents of your PBX allows you to log their call data and potentially record their calls. Depending on your iteration of Chronicall, you will have different ways to license them. Also, depending on what licenses you possess, you have different feature sets.

Glossary

Authentication

Web Chat Cloud Service Integration

Use Cases

Web Chat Javascript API

Use Cases

WebService Integration

Use Cases

Screen Pop Profile

Use Cases

Realtime Data over WebSocket

ws://{ChronicallServerPath}/rest/api/v1/realtime-metric-subscription?id={MetricId}&auth_token={AuthenticationKey}

Realtime Data

Use Cases

Recording Pause/Resume

Use Cases

Historical Call Data

Use Cases

Recording Data

Use Cases

Accessing Wallboard in Contact Center Agent Client

Assigning a Wallboard to Contact Center Agent Client

How to Set Up a Queue Callback

To set up a Queue Callback*, you will first need to navigate to the Chronicall main page and select “Multimedia Configuration” on the sidebar. From there, you’ll select “Multimedia Skills” from the dropdown menu and a window will appear. From here, you can either click on an existing skill that you have previously created, or you can click on the “Add Skill…” button located in the bottom left-hand corner of the window and a new window will appear. In this new window, there is a section called “Queued Callback Settings.” These are the settings you’ll need to fill out to create a Queue Callback. Before creating a Queue Callback, you’ll need to make sure you’ve created a queue. To learn how to create a queue, see the Voice Settings section of this document. The definitions for creating a queue callback are included below for your information.