When using the Xima VRTX (Voice Recording Technology by Xima) or Chronicall Recording Library on Cisco, you will have the option to set your recording rules within Chronicall.
- Under the Recording section on the Chronicall main menu, locate "Manage Recording Rules."
- Once the Recording Rules appear, select "Add."
- You will now be shown a window with a list of Recording Rule options.
Inbound Number Dialed: Records the number that a client will dial to get into your phone system
External Number: Records numbers that is not part of your phone system (Inbound and Outbound Calls)
Agent: Records the desired agents/extensions (Inbound and Outbound Calls)
Group: Records the desired Hunt/Work groups (Inbound and Outbound Calls)
Basic Call Event: Allows you to select Groups/Agents, but also allows you to select call direction
Advanced Call Event: Allows for very specific recording of calls with defined events (Similar to setting Cradle to Grave filters
Advanced Call (To this point): Allows for very specific recording of calls with events up to a certain point. (i.e., record this agent until they transfer the call)
For this article, let's choose the Agent option as the first example:
- To the right, select the ellipses, then select the Agents/Extensions that you would like to record.
- From the drop-down, select the percent of calls that you would like recorded.
- Name your Rule, then hit "OK."
It is frequently requested to record specific external numbers. An external number is a phone number that exists outside of the phone system (i.e., it is a number that does not have an extension in the phone system.).
To record an external number:
- Open the Manage Recording Rules section and select "Add."
- Locate "External Number" and select it.
- Select the ellipses next to "External Number."
- In the new window, select "Include Any" and hit "Add."
- In the drop-down, select the option that best fits your criteria, then type in the number of interest.
- Repeat for any additional numbers of interest.
Note: When entering the number, for better results omit any spaces, parentheses, and dashes.
Updated almost 2 years ago