---
agentTools:
  projectIndex: https://guide.ximasoftware.com/llms.txt
---

# Chronicall 3.12.2 Release

## Changed

* Realtime Optimizations
* If IPO crashes Purge Agent State Monitor
* Merge logic for Queue Call Back subcalls
* Forced install of jpcap
* Calls to emergency numbers are treated as outbound calls
* Renamed Multimedia setting from "Use CD3 Agent State" to "Use Agent State Monitor"
* CM Call monitor change to avoid TSAP connection disconnects

## Added

* Setting to continue Shoretel Conference instead of stop/restart like normal
* Experimental option for Shoretel to use background line creation
* Log filters in more projects
* Multimedia "Aug Logs" added filter to Multimedia Augmentor output logs
* Dashboard drop prevention by using "Keep Alive" messages
* Upon reconnecting to Dashboards, agents will go back to previous DND state
* Merge logic for a subcall that is part of a Queue Callback
* Debug information to Recording Library Heartbeat
* Realtime accumulator "Agent Current Connected Party"
* Multimedia skill queue and Queue Callback Realtime accumulators

## Fixed

* Class Cast Exception on scheduled reports
* Callback dial duration
* Skill State updater no longer available to select
* ACM will no longer pop from "idle" messages if using call delta 3
* Agent State Monitor: Handle if Agent rings but someone else answers
* Agent State Monitor: Calling Drops and Receiving Drops treated as drop
* Agent State Monitor: Parse Details that have large target lists
* Agent State Monitor: Prevent Concurrent Modification Exceptions
* Event Level Duration Filter for Reports and Cradle to Grave
* Issue with Server Edition Merging
* Queue Callback purge check to see if a call should have been purged while coming off of a "snooze"
* Issue with parties missing in VRTX files
* Gradle timeout will no longer kill pipelines
* Offer the option to "Wait in Queue" only if an Agent is logged in
* AAS memory Leak
* Will no longer filter out numbers that Start with '+'
* Considers transfers when deciding call pops
* Queue verbiage correction
* Null Pointers in party tool
* Agent Dashboard Pops will keep working after abandoned calls
* Multimedia augmentor
* Issue of GUID style calling party number showing up instead of real phone number on recordings
* Issue with digit action breaking agent routing and ACW
* Issue with sites with multiple licenses not loading all licenses
* Sign Jar problem
* Issue with chat settings not being sent to host server
* Various license change interactions between Multimedia and Realtime
* Stop playing Music when music selection dialog closes